Thread: Fiberwerx Offroad Fiberglass

I was hoping to create a working biz relationship with them so I personally drove down there 11 hours to will call my first set of glass.
Called a week ahead and ordered typical silvy glass. They said it would be no prob.
I got there and there was a guy there who couldn't find my invoice, and had me look thru the shop to see if I could find MY glass.
Then a call was made, 45mins later the confirmation came in that my bedsides were not on hand, and would not be available for pickup till a couple days later...
I said give me those nasty ass TT bedsides so I can get home and get back to MY fuckin deadlines.

Really I just wanted to say thanks for the motivation to enter the bodywork industry, I knew all those fiberglass speaker pods and enclosures were good practice for something.
Now I never have to pay retarded shipping on glass and I have molds for future customers. win, win.

Lol, theres fiberwerx for you guys.

I had an awesome experience with fiberwerx. Story began when I drove out to cali to pick up a mcneil tundra conversion clip from an ad posted on racedezert. After a 6 hour drive from az, the clip that the kid was selling was different from the one in the photos he posted. Kid stated that the clip was in new condition and instead was cracked, chiped, and beat up. He would not take any less than 650, so I said screwit.
After calling around to almost every fiberglass company in cali, Jason at fberwerx said that he could get the tacoma convrsion clip for my truck by noon the next morning. We stayed overnight and in the afternoon he had just gotten back from mexico with the clip. There were absolutly no cracks or chips and he went on to tell me they redesigned the minifenders to fit up better. (They fit perfectly) he even gave me and 2 of my friends free shirts and some other goodies for all the trouble we went through. Even the other guys at the shop were cool and helpful. I talked to one of there fabricators and he gave me helpful tips about things he's learned over the years. Coundnt be any happier with them.

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DEcent experience with my fenders. Even though they looked like they had previously been mounted? It looked like all the whole where the stock bolts go to mounts them under the hood have been patched or filled in? Anybody had this problem too or is that how all of them are? Fitment was decent though, minor trimming in all.

Stick with the original Perrys

Originally Posted by HBFENDERBENDER

Lol, theres fiberwerx for you guys.

after writing and rewriting all i have to say to fx is...try a little honesty, don't dick me around, and don't expect me to ever promote your company.

I told my friend since day one fx glass is shit. I rocked glassworks fenders for 2 years, hit a couple trees, a rock...one little crack on a very thick set of glass. Fiberwerx on a DD frontier...less than 9 months of action and there are holes from rocks, broken light tabs, broken mounting tabs, the glass is definitely some of the thinnest made for off road. I will not say customer service with Tim is top notch (it was for me) because I know many people he doesn't call back or calls back two weeks later, etc.

Originally Posted by Inde-Fab

I was hoping to create a working biz relationship with them so I personally drove down there 11 hours to will call my first set of glass.
Called a week ahead and ordered typical silvy glass. They said it would be no prob.
I got there and there was a guy there who couldn't find my invoice, and had me look thru the shop to see if I could find MY glass.
Then a call was made, 45mins later the confirmation came in that my bedsides were not on hand, and would not be available for pickup till a couple days later...
I said give me those nasty ass TT bedsides so I can get home and get back to MY fuckin deadlines.

Really I just wanted to say thanks for the motivation to enter the bodywork industry, I knew all those fiberglass speaker pods and enclosures were good practice for something.
Now I never have to pay retarded shipping on glass and I have molds for future customers. win, win.

Not that it matters now..they should have been there like they said, but did you call them and tell them to put there hands on them before you drove 11 hrs? No matter what I buy I Always make them put there hands on the part before I waste any time driving to pic them up.....That's a LONG ass drive to bank on them being there. Shelly and Jason Always tell me to call them 1st before I come down just to make sure they are there. Also did you pay for them in advance? Or were you just going to pay for them when you picked them up? If you were going to just pay for them when you got there Im willing to bet that they were there but got sold and shipped to a guy in Colorado...

This is Jason, I don't get on Dezert Rangers too often but this thread was brought to my attention. It surprises me to see some of the posts and complaints on DR as opposed to all the positive comments and feed back we get at the shop.

Originally Posted by Sea.Jay

i fucking hate this company with a passion and they were awe struck why i didn't give them my business?

Chris, we apologize for the delay on your buddies bedsides. They are ready now. As far as the poor fitting glass, we stand behind our product, any of those people you mentioned were welcome to contact us and work out a resolution. We are constantly refining our product, if older products are not fitting correctly, it's crucial for us to know that so we can make improvements. It's frustrating to hear complaints on the internet as opposed to getting a phone call and allowing us to fix the problem.

Originally Posted by mx33kalil

Don't mean to talk shit but at the offroad expo I was told that the bedsides were going to be shipped to kartek and after about two weeks they called me and said I had to go pick them up from them which is a 3 hour drive for me.

I honestly believe you mis-heard what was said to you. Look at it from our end, Kartek is one of our largest distributors, if you were to purchase glass from us direct and have it shipped to Kartek, it undercuts Kartek, which is something we would never do. If you had ordered it from Kartek, then it would have been a different story. We've been in contact through email, and you confirmed that you understood the situation prior to your post.

Originally Posted by Inde-Fab

I was hoping to create a working biz relationship with them so I personally drove down there 11 hours to will call my first set of glass. Called a week ahead and ordered typical silvy glass. They said it would be no prob. I got there and there was a guy there who couldn't find my invoice, and had me look thru the shop to see if I could find MY glass.

Similar to what Dave had said, although I don't recall the exact situation. We always try to "make right" and would have shipped you the glass at no cost. I don't know if you are talking about a new guy named "Daniel", but if so, I just replaced him last week.

Originally Posted by Sea.Jay

after writing and rewriting all i have to say to fx is...try a little honesty, don't dick me around, and don't expect me to ever promote your company.

Trust me, everyone here is honest, honest enough to say that we do make a mistake now and then. You don't become the largest fiberglass supplier by being dishonest. We strive for perfection, that's why we offer a satisfaction guarantee. If you have a problem with our product, give us a call!!




We do appreciate all of the positive feedback. We can't please everyone all the time, I have noticed some "Fiberwerx Haters" on DR that have been chiming in for years. Whether they are loyal/friends of other fiberglass companies, or not, I extend an invitation to give us another shot, we will not let you down. EVERY company has their problems, its how they deal with them that counts.

Originally Posted by FiberwerX

This is Jason, I don't get on Dezert Rangers too often but this thread was brought to my attention. I surprises me to see some of the posts and complaints on DR as opposed to all the positive comments and feed back we get at the shop.





Chris, we apologize for the delay on your buddies bedsides. They are ready now. As far as the poor fitting glass, we stand behind our product, any of those people you mentioned were welcome to contact us and work out a resolution. We are constantly refining our product, if older products are not fitting correctly, it's crucial for us to know that so we can make improvements. It's frustrating to hear complaints on the internet as opposed to getting a phone call and allowing us to fix the problem.








I honestly believe you mis-heard what was said to you. Look at it from our end, Kartek is one of our largest distributors, if you were to purchase glass from us direct and have it shipped to Kartek, it undercuts Kartek, which is something we would never do. If you had ordered it from Kartek, then it would have been a different story. We've been in contact through email, and you confirmed that you understood the situation prior to your post.








Similar to what Dave had said, although I don't recall the exact situation. We always try to "make right" and would have shipped you the glass at no cost. I don't know if you are talking about a new guy named "Daniel", but if so, I just replaced him last week.







Trust me, everyone here is honest, honest enough to say that we do make a mistake now and then. You don't become the largest fiberglass supplier by being dishonest. We strive for perfection, that's why we offer a satisfaction guarantee. If you have a problem with our product, give us a call!!




We do appreciate all of the positive feedback. We can't please everyone all the time, I have noticed some "Fiberwerx Haters" on DR that have been chiming in for years. Whether they are loyal/friends of other fiberglass companies, or not, I extend an invitation to give us another shot, we will not let you down. EVERY company has their problems, its how they deal with them that counts.

Well said J!

Can't ask for much more than that, forthright and to the point....

Just wanted to let everyone know that I recently started working at Fiberwerx. I've known Jason for years, and I've been involved with the desert, and desert racing for about 15 years. I was brought on to handle a wide variety of tasks with a primary focus on customer service, sales, and managing client accounts. Micah, Baja619, has been the go to guy on DR for as long as I can remember. Micah is still involved with the company, however responsibilities have been shifted. If anyone has any questions, comments, concerns, etc., feel free to send me a PM, an email, or just call the shop and ask for me.

I have owned just about every type of fiberglass including a set of bedsides I purchased from Fiberwerx almost 10 years back. Like everyone else, I had my opinions, but being on the ground floor here has given me a new perspective about what this company is all about. I've been to the manufacturing facility and seen a massive inventory of molds, materials, employees, and activity! The process is pretty amazing, every single piece of fiberglass is literally hand made. I've also learned about some things that a lot of people may not know about Fiberwerx. For example, the Dodge Ramrunner, which is Mopar's answer to the Raptor, comes with fiberglass fenders, which are made by Fiberwerx. Saddle bags and fenders for Harley's, and even industrial/construction applications. If it can be made from fiberglass, we can do it!

The short course market is a new, and huge thing for Fiberwerx. Roughly 60% of the bodies that you see at the Lucas Oil races are ours. Customers include Brian Deegan, Jeremy McGrath, Jeremy Stenberg, Cameron Steele, Geiser Bros, and the list goes on. All this is only after about a year and a half of being in that market, when others have been at it 15+ years. All in all, I just want you guys to know that I am here, and I am pumped, not only for my future, but for the future of the company. Big things are on the horizon, and I am excited to be a part of it!

Jason, if you want to pay for shipping back of the TT fenders and shipping on the fenders ordered I will have nothing left to complain about. I haven't touched them yet in hopes of working it out since I have alot of upcoming jobs that will need bodywork.

I called a week before. 3 days before, 2, days before and was on the road the entire time after that.
The payment was made 48 hours before I left and I was told everything was on hand.
I know all about putting eyes/hands on product as I managed store transfers at my old job for several years,
and have to get orders correct and on time regularly now to keep MY customers happy.

I think the main thing here is some ppl feel that for the price fiberwerx lacks in quality a bit.
as someone who makes molds and parts I can see both sides pretty clear, and have a lot of respect for making a business out of this type of work
I appreciate you guys not taking a personal offense to comments made, that says alot.
I think the biggest issue is people getting confused between which parts work on daily driven trucks and which ones are purely race glass

Originally Posted by Inde-Fab

Jason, if you want to pay for shipping back of the TT fenders and shipping on the fenders ordered I will have nothing left to complain about. I haven't touched them yet in hopes of working it out since I have alot of upcoming jobs that will need bodywork.

I called a week before. 3 days before, 2, days before and was on the road the entire time after that.
The payment was made 48 hours before I left and I was told everything was on hand.
I know all about putting eyes/hands on product as I managed store transfers at my old job for several years,
and have to get orders correct and on time regularly now to keep MY customers happy.

I think the main thing here is some ppl feel that for the price fiberwerx lacks in quality a bit.
as someone who makes molds and parts I can see both sides pretty clear, and have a lot of respect for making a business out of this type of work
I appreciate you guys not taking a personal offense to comments made, that says alot.
I think the biggest issue is people getting confused between which parts work on daily driven trucks and which ones are purely race glass

Am I understanding this right?? You think they should pay to ship the TT bedsides you willingly took AND send you the OGs? I could see them sending you the OGs you expected to pick up, but there is no reason why they should pay for " those nasty ass TT bedsides" You willingly took when you didn't have too....Why would you take them anyways?

Originally Posted by Threat Motorsports

Am I understanding this right?? You think they should pay to ship the TT bedsides you willingly took AND send you the OGs? I could see them sending you the OGs you expected to pick up, but there is no reason why they should pay for " those nasty ass TT bedsides" You willingly took when you didn't have too....Why would you take them anyways?

I dont think he bought them "willingly". Dave drove like 8-9 hours to pick up a TOTALLY different set of bedsides, after Fiberwerx told him they had them ready to pick up. Idk but if it was me, if I drove 9 hours to pick something up and it wasnt ready, I Would not leave empty handed lol. So your right he didnt have to pick up the TT bedsides.. But when you have customer vehicles with deadlines, it really puts you in a bind.

INDE-FAB, PM your name/info so I can look up your order. I do know, nobody was forced to take anything. As far as the race glass and daily driver glass, they are only work with the set, meaning doors, roof, hood, and bedsides. Our "daily driver glass" is 2-3 times thicker than the short course glass. They could never be mistaken.

Originally Posted by DemonPrerunners

I dont think he bought them "willingly". Dave drove like 8-9 hours to pick up a TOTALLY different set of bedsides, after Fiberwerx told him they had them ready to pick up. Idk but if it was me, if I drove 9 hours to pick something up and it wasnt ready, I Would not leave empty handed lol. So your right he didnt have to pick up the TT bedsides.. But when you have customer vehicles with deadlines, it really puts you in a bind.

Here is what I would have done...1st I would have called the day I was going to pick them up and MADE SURE they put there hands on it..If they weren't there I would have asked why? Get an explanation, then I would have told them I needed them for a truck that had to be finished by whatever date it had to be finished. If they told me they weren't going to have them for a few days I would call the customer and let him know and explain to him/her that it was not your fault. If the customer wasn't happy about that then I would have called up Fiberwerx and asked them if there was anything they could do to get the glass faster? Most likely they would shipped them. If not I would have called the customer up and told them its out of my control so you are going to either have to wait or Im going to have to try to find something else..Im sure the customer would have realized it was what it was.

This is what I would NOT have done....Drove 11 hours to pick op Glass without calling the day of to put there eyes/hands on it, and take glass that a customer didn't even order just so I dont go back empty handed....Can you imagine the explanation to that?? Customer: "WTF??" Inde: "I drove all the way to Fiberwerx and they didn't have the glass you ordered so I got you this instead I hope you like it." lol!

This is what I would NOT have done....Drove 11 hours to pick op Glass without calling the day of to put there eyes/hands on it, and take glass that a customer didn't even order just so I dont go back empty handed....Can you imagine the explanation to that?? Customer: "WTF??" Inde: "I drove all the way to Fiberwerx and they didn't have the glass you ordered so I got you this instead I hope you like it." lol![/QUOTE]

Lmfao.. X2

none of these reviews seem out of the ordinary I mean Fiberwerx is owned by a Mcniel. I dont think I have ever been ripped off by so many people in one family. Good luck with your issues guys!

The thing that's unfortunate about the shop reviews section is that people are more inclined to post when they have a bad experience. Same thing happened when I used to work at iShock. For every bad review, there are literally hundreds of happy customers. We installed front and rear glass on an 09 Tundra today. The customer's face when he saw it for the first time, is the pay off for me. Like I said in my previous post, if anyone has any issues or concerns, feel free to get in touch with me.

Originally Posted by Travisfab

For every bad review, there are literally hundreds of happy customers.

The joys of owning a small business.

Originally Posted by PaulHayslett

none of these reviews seem out of the ordinary I mean Fiberwerx is owned by a Mcniel. I dont think I have ever been ripped off by so many people in one family. Good luck with your issues guys!

That is completely absurd to relate separate businesses by separate families.

Originally Posted by Threat Motorsports

Here is what I would have done...1st I would have called the day I was going to pick them up and MADE SURE they put there hands on it..If they weren't there I would have asked why? Get an explanation, then I would have told them I needed them for a truck that had to be finished by whatever date it had to be finished. If they told me they weren't going to have them for a few days I would call the customer and let him know and explain to him/her that it was not your fault. If the customer wasn't happy about that then I would have called up Fiberwerx and asked them if there was anything they could do to get the glass faster? Most likely they would shipped them. If not I would have called the customer up and told them its out of my control so you are going to either have to wait or Im going to have to try to find something else..Im sure the customer would have realized it was what it was.

This is what I would NOT have done....Drove 11 hours to pick op Glass without calling the day of to put there eyes/hands on it, and take glass that a customer didn't even order just so I dont go back empty handed....Can you imagine the explanation to that?? Customer: "WTF??" Inde: "I drove all the way to Fiberwerx and they didn't have the glass you ordered so I got you this instead I hope you like it." lol!

Dave,

I made an appointment with a fabricator in SD almost a month in advance. This is what we agreed upon, any time Nov. 7th. I don't plan on speaking with him until I get to his shop at noon on the 7th. If any issue were to arise, and he wouldn't be able to get me in that day, I have confidence and would bet a good wager that I'd receive a call in advance, even if its a day, that something came up. This is why he gets my business. Because he's honest and up front, he's not here to dick anybody around. He's straight forward and tells it like it is. He fucks up, he makes it right. It took some doing but I'd like to extend my thanks to Jason for making it right.

Originally Posted by Travisfab

The thing that's unfortunate about the shop reviews section is that people are more inclined to post when they have a bad experience. Same thing happened when I used to work at iShock. For every bad review, there are literally hundreds of happy customers. We installed front and rear glass on an 09 Tundra today. The customer's face when he saw it for the first time, is the pay off for me. Like I said in my previous post, if anyone has any issues or concerns, feel free to get in touch with me.

Thank you Travis, enjoy your new cruiser lol

Originally Posted by baja619

That is completely absurd to relate separate businesses by separate families.

Is there any truth that any pieces of glass you offer come from the same place as mcneils/perry's in Mexico? I only ask because of what came up when we dropped the bedsides off and 3 fx employees were convinced Joseph's glass was not theirs(yours)...although it was you now know. I ask because the glass looks identical to mcneils frontier bedsides and had that standard black inner that mcneil does...and seems you guys do some of your glass that was as well?? Just something I've wondered for a while now...

Travis fab pm me I can't seem to send any on tapatalk

I would not bother posting what I did if it wasn't something I would do to secure a long-term wholesale account.
And ya the TT bedsides are nasty, and no different in thickness then the front fenders which are supposed to be 4" DD series.
I will contact you guys if I find time.
Im backing off to 80 hour weeks so I should have no problem...

Originally Posted by Travisfab

The thing that's unfortunate about the shop reviews section is that people are more inclined to post when they have a bad experience. Same thing happened when I used to work at iShock. For every bad review, there are literally hundreds of happy customers. We installed front and rear glass on an 09 Tundra today. The customer's face when he saw it for the first time, is the pay off for me. Like I said in my previous post, if anyone has any issues or concerns, feel free to get in touch with me.

Its a different story if there's a small issue or bad experience. For me to have to come on here to get my issue solved and create this thread is kinda ridiculous in the first place and it should have been solved properly. As seen in this thread although there are people happy it allows companies to get feedback from customers. To be honest, after working with micah in the last month of getting my issue resolved i am very happy with how things ended up in my case. Now that you have been employed by FX im sure things will get handled more properly. As also said in this thread, if theres an issue, and people dont voice their opinion or experience then how are things supposed to change or be corrected? Theyre not.. So its really not unfortunate that this thread is here. Its rather beneficial to see the changes of the company that you guys are supposedly making and for people to share their experiences so YOU and your co workers can modify your company to cater to the offroad industry in the proper and correct way that it needs to.

I totally agree with you Colin. I was just making a general statement about the entire section, not specifically this thread. It's just the nature of the beast. Even though all the issues you had happened before I started, it's great to see that you're happy!

I do see your point, that most posts are started negative, but i believe that as long as the companies are doing whats right and changing for the better then all is well! i hope to see more positive posts in the future as well.

So who works for FX and has long hair and seems to be an outgoing and loud person?

Over the past year and a half I've interacted with Jason, Brian, Micah, and Shelly on several occassions for a variety of reasons and in every case they took care of what I needed. I purchased a product that did not fit properly. I contacted them directly, sent pictures, discussed it, and ultimately had a new mold built that fit perfectly. They had every opportunity to brush me off and tell me to pound sand but they went the extra mile to fix the issues. In subsequent dealings they have been nothing but helpful. The squeaky wheel gets the oil as the saying goes. I'm sure there are plenty of people who've had positive experiences but as mentioned, those folks tend to be less likely to blow up the internet about it.

The folks at Fiberwerx are a-ok with me.

Originally Posted by mikeestep

So who works for FX and has long hair and seems to be an outgoing and loud person?

We work with a few girls here and there. Other than that, I am unable to determine who you might be describing.

Fiberwerx has an A in my book all around good experience. Jason and his staff are stand up people. I will be a returning customer.

My buddy finally got his colorado fenders! Sent his room mate down today to pick them up. They sat on the self for a week or 2 before finally sending the roomie down this morning haha. We just installed them this evening and everything went so smooth!!!! They lined up great, great shape, and my buddy is stoked!! Thanks fiberwerx!!! Ill try to get some pics up asap. A+ for these guys!!!!

Mini fenders took a little longer then told but Travis personally drove them to me to install to a race for the weekend thanks for coming thru. I feel fiberwerx is headed in the right way thanks.

I picked up a set of front renders at the swap meet. The install went smoothly and everything lines up good. I'm happy with them

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So far my experience with fx hasnt bin the best. I ordered my one piece feb.8th and its finally scheduled to arrive on the 20th of this month (march). I expected it to take at least 2 weeks maybe a little more since I live in louisiana now but over a month is to much. I called and spoke with shelly a few separate times and she kept saying it would be shipping within the next couple days. Couple days later I called again same story. Finally o get an email from Travis saying shelly is no longer with them and there were working on fixing some things she messed up I guess. A day later I have a confirmation that my clip was to ship out monday the 12th. It finally got picked up the 13th but at least Travis made it happen. So long story short had a bad experience so far but I can tell that Travis is working hard to make sure that's not a normal thing. when I get the clip ill see how fitment goes.
Ahhh whats this button do?

Originally Posted by denthead1

So far my experience with fx hasnt bin the best.

I am honestly not sure how your order slipped through the cracks. I'm not going to try to make an excuses, so the next time you need to order, ask for me (Travis) and I'll take care of you.

Originally Posted by Travisfab

I am honestly not sure how your order slipped through the cracks. I'm not going to try to make an excuses, so the next time you need to order, ask for me (Travis) and I'll take care of you.

Ya man I talked to you the last time amd since then my order has actually shipped and should be here soon.

Ahhh whats this button do?

The latest!

Looks good travis!!

I know where that is and that airport in the background!